Metro Hartford Innovation Services – Hartford, CT

Metro Hartford Innovation Services

Metro Hartford Innovation Services (MHIS) is the central information technology department for the City of Hartford and Hartford Public Schools. Located at Constitution Plaza, this department is responsible for the digital infrastructure that keeps the city running, from emergency dispatch systems to public Wi-Fi and municipal websites. MHIS manages the city’s 311 system, which serves as the primary contact point for residents to report non-emergency issues such as potholes, missed trash pickups, and housing code violations.

Key Responsibilities

• City Infrastructure: Maintains the data centers, networks, and cybersecurity defenses for all city departments.
• Hartford 311: Operates the customer service platform that connects residents with city services.
• GIS Services: Provides geographic information systems mapping data for zoning, property assessment, and public safety.
• Open Data: Manages the city’s open data portal to provide transparency and public access to government datasets.

Public Interaction

While primarily an internal service department, MHIS directly serves the public through the administration of the Hartford 311 app and phone line. Residents seeking technical assistance with city digital services or looking for public records related to city data often interact with this department.