City of Concord Information Technology – Concord, NH

About the Information Technology Department

The City of Concord Information Technology (IT) Department, formerly known as Data Processing, is the central technological hub for the municipal government. Located within the City Hall complex on Green Street, this department is responsible for maintaining the digital infrastructure that supports all city operations, from the Police and Fire Departments to General Services and the City Clerk. The team ensures the security, efficiency, and reliability of the city’s networks, software applications, and communication systems.

Core Services and Functions

The IT Department provides critical backend support including network administration, cybersecurity, and data management. They oversee the city’s Geographic Information Systems (GIS), which provides mapping data for zoning, assessing, and public works. Additionally, the department manages the city’s official website and digital services, ensuring that residents have online access to bill payments, permit applications, and public records. While primarily an internal service provider for city employees, their work directly impacts the quality and accessibility of services delivered to the public.

• GIS Services: Mapping and spatial data analysis for city planning.
• Technical Support: Maintenance of hardware, software, and city servers.
• Security: Protecting sensitive municipal data and citizen information.

Location and Contact

The department operates out of the municipal buildings on Green Street. While it does not typically offer a walk-in counter for general public inquiries (unlike the Clerk or Tax Collector), it is integral to the function of those public-facing offices. Vendors and individuals with specific technical business with the city should contact the department directly to schedule appointments. The office adheres to standard city hall operating hours.