Bureau of Mental Health Services – Concord, NH

Bureau of Mental Health Services: State Administration

Agency Overview

The Bureau of Mental Health Services (BMHS) operates as a specialized unit within the New Hampshire Department of Health and Human Services (DHHS). Located on the main DHHS campus on Pleasant Street in Concord, this bureau serves as the primary administrative authority for the state’s public mental health system. It does not function as a direct-care walk-in clinic for patients; rather, it oversees the network of Community Mental Health Centers (CMHCs), peer support agencies, and the New Hampshire Hospital. The Bureau is responsible for planning, policy development, and funding allocation to ensure that New Hampshire residents—children, adults, and the elderly—have access to high-quality mental health care. Its mission centers on promoting recovery and resilience through a comprehensive, community-based system of care.

Key Responsibilities and Programs

As the statewide regulatory and planning body, the Bureau manages several critical initiatives:

• System Oversight: Monitoring the performance and compliance of the ten state-designated Community Mental Health Centers that provide direct clinical services.
• Crisis Services Management: Overseeing the statewide Rapid Response Access Point and mobile crisis response systems (including the 988 lifeline implementation) to assist individuals experiencing behavioral health emergencies.
• Policy and Planning: Implementing the state’s 10-Year Mental Health Plan and managing federal grants, such as the Community Mental Health Block Grant.
• Suicide Prevention: Coordinating statewide efforts to reduce suicide rates through the Suicide Prevention Council and various public health campaigns.
• Consumer Affairs: The Office of Consumer and Family Affairs works within the Bureau to ensure that the voices of individuals with lived experience are integrated into policy decisions.
• Children’s Behavioral Health: Developing systems of care specifically tailored to the needs of youth and families.

Public Interaction

While the Bureau is an administrative office, it serves as a point of contact for individuals seeking information about the mental health system or looking to resolve high-level grievances regarding care. It is not a treatment facility; individuals in immediate crisis should contact the 988 hotline or their local hospital. Visitors coming to the Pleasant Street campus for meetings or administrative matters will find the office within the Main Building of the Hugh Gallen State Office Park.

Location and Access

The Bureau is housed at 105 Pleasant Street, part of the extensive DHHS complex. This location is strictly an office setting. Visitors should be prepared for a government office environment, which may include checking in at a reception desk. The campus is accessible via public transit and offers parking for visitors conducting state business.