New Hampshire Lottery Commission – Concord, NH

New Hampshire Lottery Commission Overview

The New Hampshire Lottery Commission Headquarters, located on Integra Drive in Concord, serves as the administrative and regulatory center for the state’s lottery and gaming operations. Established in 1964 as the first modern state lottery in the United States, the Commission’s primary mission is to generate revenue for public education. This facility houses the executive offices, the Investigation and Compliance Division, and the Racing and Charitable Gaming Division. It is the only location in the state where winners can claim large prizes in person.

Prize Claims and Winner Services

The most frequent public interaction at this headquarters is for the claiming of lottery prizes. While retailers can pay out smaller amounts, the Commission Headquarters is the mandatory destination for claiming prizes of $600 or more. Winners must present a valid government-issued photo ID and proof of Social Security number to process their claim. The office handles claims for all game types, including:

• Scratch Tickets: Instant win games with varying prize levels.
• Draw Games: Major multi-state games like Powerball and Mega Millions, as well as local games like Tri-State Gimme 5.
• Fast Play and Keno: Instant-style terminal games.

Licensing and Compliance

Beyond prize payouts, the Concord facility is the hub for the Investigation and Compliance Division. This unit is responsible for background checks, licensing, and the enforcement of laws regarding games of chance. They oversee:

• Retailer Licensing: Processing applications for stores and businesses that wish to sell lottery tickets.
• Charitable Gaming: Regulating bingo, Lucky 7, and games of chance operated by charitable organizations to ensure integrity and legal compliance.
• Racing: The Racing and Charitable Gaming Division specifically manages the oversight of live and simulcast racing activities within the state.

Facility Information

The headquarters is situated in a business park environment off Pembroke Road (Route 3). Visitors should be aware that the office operates on standard business hours and is closed on state holidays. Security protocols are in place, particularly for the prize claim area, to ensure the safety of winners and staff. Parking is readily available on-site for visitors. For those unable to visit in person, the Commission also accepts prize claims via mail, provided the ticket is signed and accompanied by the necessary claim form and documentation.