City of Manchester Water Works – Manchester, NH

Municipal Water Supply and Treatment

The City of Manchester Water Works (MWW) is the municipal utility responsible for providing high-quality drinking water and fire protection to the City of Manchester and portions of surrounding communities, including Auburn, Bedford, Derry, Goffstown, Hooksett, and Londonderry. Established in 1871, the department has a long history of utilizing Lake Massabesic as its primary water source. The lake’s water is processed at a state-of-the-art treatment facility located at 1581 Lake Shore Road, ensuring it meets or exceeds all state and federal safety standards before being distributed through a network of over 500 miles of mains.

Billing and Customer Service

The business office at 281 Lincoln Street serves as the primary point of contact for customer service, billing inquiries, and administrative matters. Residents can visit this location to pay water bills, set up new service, or discuss payment plans. The department has modernized its payment systems, offering an online portal via Paymentus which allows for one-time payments or recurring direct withdrawals from checking or savings accounts. Customers should be aware that while direct payment enrollment is free, credit card transactions may incur a service fee. The office also handles final billing for property transfers and enrollment in the Service Line Protection Plan, which covers repairs to the water service line from the property edge to the home.

Water Quality and Conservation

MWW is committed to environmental stewardship and public health. The treatment process involves rapid mixing, coagulation, ozone disinfection, and deep-bed granular activated carbon filtration. This rigorous purification ensures the water is safe and palatable. The department also actively manages the Lake Massabesic Watershed to protect the source water from pollution. Recreational activities around the lake are regulated to maintain water quality. Residents are encouraged to practice water conservation, especially during dry summer months, and the department provides resources and tips for reducing household water usage.

• Bill Payment: In-person at Lincoln St, by mail, or online via Paymentus.
• Service Line Protection: Optional coverage for external water line repairs.
• Source Protection: Management of the Lake Massabesic watershed area.
• Emergency Service: 24/7 response for water main breaks and service interruptions.
• Meter Reading: Automated systems for accurate usage tracking.

Location and Accessibility

The Customer Service facility on Lincoln Street is centrally located near the intersection with Valley Street. It features on-site parking for visitors. The building is wheelchair accessible, ensuring all residents can access services in person if preferred. For those utilizing public transit, the office is situated near major crosstown routes. The department’s commitment to transparency includes publishing an annual Water Quality Report, which details the chemical analysis of the water supply, available online or by request.