Internal Revenue Service (IRS) Taxpayer Assistance Center – Manchester, NH

IRS Taxpayer Assistance Center

The Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) in Manchester, New Hampshire, provides in-person tax help to individuals and businesses. Located on the 4th floor of the Norris Cotton Federal Building, this office is a critical resource for taxpayers who have issues that cannot be resolved online or over the phone. Unlike the standard tax filing season pop-ups, this is a permanent federal office staffed by IRS employees trained to handle complex account inquiries and procedural questions.

Appointment Required

Important: This office operates by appointment only. Walk-ins are generally not accepted. Taxpayers must call the appointment line at 844-545-5640 to schedule a visit. This system is designed to reduce wait times and ensure that the specific service needed is available at the time of the visit.

Services Provided

The Manchester TAC offers a specific set of services tailored to resolving administrative and account-level issues:

• Identity Verification: Assistance for taxpayers who have received letters from the IRS requiring them to verify their identity in person to release a tax refund.
• ITIN Services: Review and verification of original documents for Individual Taxpayer Identification Number (ITIN) applications (Form W-7), allowing applicants to retain their original documents rather than mailing them to the IRS.
• Payments: Acceptance of check or money order payments (cash is typically not accepted or requires exact change and prior arrangement).
• Account Inquiries: Help with adjustments to tax account information, understanding IRS notices, and obtaining transcripts.
• Taxpayer Rights: Information regarding the Taxpayer Bill of Rights and access to the Taxpayer Advocate Service for hardship cases.

What to Bring

To ensure a successful visit, taxpayers should come prepared with:

• Current, valid government-issued photo identification (Driver’s License, Passport).
• Social Security cards or ITIN letters for all individuals listed on the tax return.
• Copies of the tax returns and any IRS notices related to the inquiry.
• For ITIN services, the completed Form W-7 and all required original supporting documents.

Security and Access

As a tenant of the Norris Cotton Federal Building, the IRS office adheres to strict federal security protocols. Visitors pass through airport-style security screening. Electronic devices may be restricted, and weapons are strictly prohibited. The building is wheelchair accessible. Public parking is available at the nearby Victory Parking Garage or via on-street metered spaces. The office closes for lunch daily from 1:00 PM to 2:00 PM.