NYS OGS Business Services Center – Albany, NY

NYS OGS Business Services Center (BSC)

The NYS Office of General Services Business Services Center (BSC) is located in Building 5 of the W. Averell Harriman State Office Campus in Albany. Established to increase efficiency and lower costs across the state government, the BSC serves as the central administrative processing hub for New York State agencies. It consolidates back-office financial and human resources functions, allowing other agencies to focus on their core missions rather than administrative overhead.

Core Services for State Agencies

The BSC is primarily an internal service provider, handling transactions for over 60 executive agencies. Its key operational areas include:

• Finance Services: Processing accounts payable, travel and expense reimbursements, credit card administration, and purchasing transactions.
• Human Resources: Managing payroll processing, benefits administration, time and attendance records, and tax compliance for tens of thousands of state employees.
• Vendor Relations: Serving as a point of contact for vendors doing business with the state, ensuring invoices are processed and paid in a timely manner.

Location and Access

The Harriman State Office Campus is a large government complex located off Washington Avenue. Building 5 is a secure facility; access is generally restricted to state employees with valid identification and authorized visitors. The BSC does not typically offer walk-in services for the general public, as its “”clients”” are other state departments and employees. Vendors or job applicants with scheduled appointments must pass through security screening upon entering the building.

Support and Contact

While physical visits are limited, the BSC maintains extensive support channels for state employees and vendors. This includes a dedicated help line and email support for inquiries regarding paychecks, travel vouchers, or invoice status. The center leverages technology to streamline operations, offering self-service portals for many common administrative tasks.