Protective Services for the Elderly - Hartford, CT

Protective Services for the Elderly Overview

The Protective Services for the Elderly (PSE) program is a critical division within the Connecticut Department of Social Services (DSS), headquartered at 55 Farmington Avenue in Hartford. This state-operated program is designed to safeguard people aged 60 and older from physical, mental, and emotional abuse, as well as neglect (including self-neglect) and financial exploitation. The office serves as the central hub for investigating reports and coordinating necessary social, medical, and legal interventions to ensure the safety and well-being of vulnerable seniors.

Services and Interventions

• Investigation: Social workers investigate reports of abandonment, abuse, or neglect filed by professionals or the general public.
• Crisis Intervention: Providing immediate assistance to seniors in imminent danger, including emergency housing or medical care coordination.
• Care Planning: Developing long-term safety plans which may include home care, adult day care, or legal assistance.
• Conservatorship: In severe cases where a senior lacks capacity, the state may petition the Probate Court for the appointment of a conservator.

Reporting and Access

While the administrative office is located at 55 Farmington Avenue, reports of elder abuse are typically made via the toll-free referral line. 📞 Reporting: The referral line is available during business hours for intake. After hours, calls are routed to 2-1-1. 🏥 Facility Access: The DSS Central Office is a secure building. Visitors must present photo identification and undergo security screening. 👮 Mandated Reporters: Medical professionals, police officers, and social workers are required by law to report suspected abuse to this agency.