Maine Department of Health and Human Services – Augusta, ME

Maine Department of Health and Human Services

Protecting the Health and Welfare of Maine

The Maine Department of Health and Human Services (DHHS) stands as the largest executive branch department in the state government, dedicated to promoting health, safety, resilience, and opportunity for all Maine citizens. Originally establishing its roots in public health governance in 1888, the modern DHHS integrates a vast array of social services, public health initiatives, and behavioral health programs under one unified administrative umbrella. The department serves more than one-third of the state’s population, providing critical support to children, families, the elderly, and individuals with disabilities. Located in the state capital of Augusta, this facility serves as a central hub for administrative oversight, policy development, and direct client services through its various specialized offices. The department’s mission is grounded in the belief that all Maine people deserve to achieve and maintain their optimal level of health and their full potential for economic independence and personal development.

Key Divisions and Service Areas

The Augusta campus and its associated offices house several critical bureaus that drive the state’s health and human services mandate. These divisions work collaboratively to address complex social challenges, from infectious disease control to financial insecurity.

• Office for Family Independence (OFI): This office manages eligibility determination and administration for major public assistance programs. Staff assist residents with applications for MaineCare (Medicaid), Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), and General Assistance, helping to stabilize families during times of economic hardship.
• Office of Aging and Disability Services (OADS): Focused on supporting Maine’s aging population and adults with intellectual or physical disabilities, OADS oversees programs that promote independent living, protect vulnerable adults from abuse and neglect, and manage long-term care resources.
• Office of Child and Family Services (OCFS): This division is responsible for child welfare, early childhood education, and children’s behavioral health. It operates the state’s child protective services, foster care systems, and adoption services, ensuring that children grow up in safe, permanent, and nurturing environments.
• Maine Center for Disease Control and Prevention (Maine CDC): As the state’s primary public health agency, the Maine CDC monitors health data, responds to infectious disease outbreaks, promotes chronic disease prevention, and manages vital records such as birth and death certificates.

Community Impact and Accessibility

Maine DHHS creates a safety net for the state’s most vulnerable residents while simultaneously driving broad public health strategies. The Augusta offices serve as the nerve center for statewide operations, coordinating with district offices from Sanford to Caribou. Clients visiting the Augusta District Office can access in-person assistance with benefit applications, recertifications, and case management. The department emphasizes accessibility, offering interpretation services and ADA-compliant facilities to ensure that all Mainers can navigate the social service system with dignity. Beyond direct aid, DHHS plays a pivotal role in licensing and regulatory compliance for healthcare facilities, childcare providers, and residential care homes, maintaining high standards of safety and quality across the service spectrum. Through strategic partnerships with community organizations, healthcare providers, and federal agencies, Maine DHHS continues to evolve its programs to meet the changing needs of Maine’s diverse communities.