Financial Information Services Agency (FISA-OPA) – New York, NY

FISA-OPA Agency Overview

The Financial Information Services Agency and the Office of Payroll Administration (collectively known as FISA-OPA) operate as a combined entity to manage the technological and financial backbone of New York City’s government. Located at 5 Manhattan West (accessible via 450/460 West 33rd Street), this agency maintains the city’s critical financial, payroll, and human resources systems. It serves over 300,000 city employees and retirees, ensuring accurate and timely processing of wages and benefits.

Core Systems and Responsibilities

FISA-OPA is responsible for the development and support of the Integrated Financial Management System (IFMS) and the Payroll Management System (PMS). A key function is the administration of CityTime, the automated timekeeping system used by municipal workers. The agency also manages the New York City Automated Personnel System (NYCAPS), which allows employees to view pay stubs, manage tax withholdings, and enroll in health benefits online.

• Payroll Administration: Processes billions of dollars in salary and pension payments annually.
• Data Management: Maintains secure records of citywide financial transactions.
• HR Services: Supports the technological infrastructure for city hiring and benefits.

Public Access and Service

Unlike public-facing agencies such as the DMV or Courts, FISA-OPA is primarily an administrative backend office. Walk-in customer service is generally not available at this location. City employees with payroll or timekeeping issues are typically directed to contact their own agency’s HR department or use the online portals. Official documents and correspondence must often be mailed rather than delivered in person. Access to the building is strictly controlled and requires security clearance or a scheduled appointment with authorized personnel. 💻📉🏙️🔐🏢📑👮‍♂️