Allegheny County Department of Human Services (Headquarters) – Pittsburgh, PA

Allegheny County Department of Human Services (DHS)

The Human Services Building on Smithfield Street serves as the central headquarters for the Allegheny County Department of Human Services. This administrative hub is the nerve center for the county’s vast network of social safety net programs, overseeing an annual budget dedicated to protecting and assisting the region’s most vulnerable residents. 🏙️ The building houses the Executive Office and the leadership teams for several major program offices, including Children, Youth and Families (CYF) and Community Services (OCS).

The Allegheny Link & Director’s Action Line

Located within this facility are two critical intake and assistance units:

• The Allegheny Link: Situated on the second floor, this service simplifies access to help for housing, homelessness, and disability services. It acts as a single point of entry for those in crisis.
• Director’s Action Line (DAL): Located on the first floor, the DAL provides a mechanism for citizens to voice concerns, ask questions, or resolve complaints regarding any DHS service. Specialists are available to assist walk-ins and callers.

Program Oversight

From this location, the department coordinates services ranging from child protection and foster care to aging services and intellectual disability supports. While many direct services are delivered through community partners, the Smithfield Street location is where eligibility determinations, strategic planning, and case management oversight occur. 🤝 The building is equipped with security checkpoints, and visitors seeking specific caseworkers are encouraged to schedule appointments in advance.