Pittsburgh Water (PWSA) - Pittsburgh, PA

Pittsburgh Water (PWSA)

Pittsburgh Water, formerly known as the Pittsburgh Water and Sewer Authority (PWSA), helps power the city by managing the collection, treatment, and distribution of drinking water, as well as the conveyance of sewer and stormwater. 💧 Headquartered at Penn Liberty Plaza in the Strip District, this municipal authority serves approximately 300,000 people throughout Pittsburgh and surrounding communities. The agency is dedicated to modernizing the city's aging water infrastructure, including aggressive programs to replace lead service lines and improve stormwater management.

Customer Service

The administrative office at 1200 Penn Avenue handles a variety of customer needs. While many services are available online, the customer service team assists with:

• Billing Inquiries: Resolving questions about water usage and statements.
• Service Setup: Managing start/stop service requests for tenants and owners.
• Emergency Reporting: A 24/7 dispatch is available for reporting water main breaks, sewer backups, and other urgent issues.

Assistance Programs

Pittsburgh Water offers several innovative programs to help vulnerable residents. The Customer Assistance Program provides bill discounts and hardship grants for income-eligible households. 🛠️ The agency also runs the Lead Line Replacement Program, replacing public and private lead service lines at no direct cost to the homeowner in designated work zones.