Port Authority – Pittsburgh, PA

Public Transportation Headquarters

The Port Authority of Allegheny County, now rebranding and operating as Pittsburgh Regional Transit (PRT), serves as the primary public transit provider for Pittsburgh and the surrounding Allegheny County region. Located in downtown Pittsburgh on Sixth Avenue, this administrative headquarters oversees the operations of a comprehensive transit network that includes a vast fleet of buses, the light rail system (known as ‘The T’), the Monongahela and Duquesne Inclines, and paratransit services for individuals with disabilities. The agency plays a critical role in regional mobility, connecting residents to employment, education, and medical services.

Administrative Functions

While the downtown Customer Service Center is located nearby on Smithfield Street, the Sixth Avenue offices house the executive leadership, planning, scheduling, and human resources departments. This facility is the nerve center where route changes, fare policies, and long-term transit development plans are formulated. The Board of Directors holds public meetings here to discuss budget allocations and service improvements. Vendors and contractors looking to do business with the agency also coordinate through these offices.

Services and Accessibility

Pittsburgh Regional Transit is committed to providing accessible transportation options. The agency’s fleet is equipped with features to accommodate riders with mobility challenges, including wheelchair ramps and kneeling buses. The ACCESS paratransit service offers door-to-door transportation for eligible senior citizens and people with disabilities. Commuters can utilize the ConnectCard system for seamless fare payment across different modes of transit. The agency also collaborates with local universities and businesses to offer transit benefit programs.

Rider Resources

For general inquiries, lost and found, or schedule information, riders are encouraged to contact the Customer Service department. The agency provides real-time tracking tools and mobile apps to help passengers plan their trips efficiently. Throughout the year, PRT adjusts schedules quarterly to reflect ridership trends and operational needs, ensuring that the system remains responsive to the community.