Metra Headquarters – Chicago, IL

Metra Corporate Headquarters

Administration & Executive Offices

The Metra Headquarters is located at 547 West Jackson Boulevard in the West Loop Gate neighborhood of Chicago. This building serves as the central administrative hub for the Northeast Illinois Regional Commuter Railroad Corporation (Metra), which operates the complex commuter rail system serving Chicago and its surrounding suburbs. This facility houses the executive leadership, the Board of Directors, and key operational departments including safety, human resources, and planning.

Services for the Public

It is important to distinguish this headquarters from a train station. No trains depart from this building, and it is not a primary location for ticket sales (tickets should be purchased at the nearby Union Station or Ogilvie Transportation Center, or via the Ventra app). However, the headquarters does serve specific public functions:

• Board Meetings: The Metra Board of Directors holds its regular public meetings here, where residents can voice concerns or stay informed about transit policies.
• Administrative Inquiries: The reception desk can direct specific administrative queries to the appropriate departments.
• Vendor & Business Relations: This is the primary point of contact for contractors and suppliers working with the rail agency.

Lost & Found Note

While this is the HQ, Metra’s Lost and Found is typically decentralized. Items lost on trains are usually held at the downtown terminal where that specific train line terminates (e.g., Union Station for BNSF, Ogilvie for UP lines). It is best to call the specific line’s lost and found number rather than visiting the HQ building for lost items.

Access & Location

The building is conveniently located just west of the Chicago River and is a very short walk from Union Station, making it accessible for commuters from all over the region. The nearest “L” station is Clinton on the Blue Line. The facility maintains standard business hours for administrative staff, distinct from the train schedule itself.