Utility Billing – Annapolis, MD

Annapolis Finance Department: Utility Billing

Water, Sewer, and Tax Payments

The Utility Billing division, part of the Annapolis Finance Department housed in City Hall, handles the invoicing and collection of city service fees. This office is the primary point of contact for residents and businesses paying for water and sewer services, as well as refuse collection fees. Beyond utilities, the Finance Department window also accepts payments for personal property taxes, parking citations, and special assessments. The office provides multiple payment channels, including a secure online portal, an automated phone system, and a physical drop box located outside City Hall for after-hours convenience.

• Utilities: Water, Sewer, Stormwater Management
• Refuse: Collection Fees and Bin Requests
• Payments: Online, In-Person, Drop Box

Payment Logistics

The cashier’s window at City Hall accepts cash, checks, money orders, and major credit cards (Visa, MasterCard, Discover, Amex). A convenience fee typically applies to card payments. Visitors entering City Hall to make a payment must pass through a security checkpoint with metal detectors. For those unable to visit during business hours, the secure drop box to the left of the main entrance is available 24/7 for check or money order payments (no cash).