Department of Innovation and Technology

Overview

Digital Infrastructure and Services

The Department of Innovation and Technology (DoIT), located in Boston City Hall, acts as the engine for the city’s digital transformation. DoIT supports over 7,500 city employees and manages the critical infrastructure that keeps Boston running, from cybersecurity and broadband networks to the ‘Boston.gov’ website. The department is also home to the Analytics Team and the Digital Service, which work to modernize constituent services, making them more accessible and user-friendly. They spearhead initiatives like digital equity programs to ensure all residents have access to affordable internet and devices. 💻📡

Civic Tech and Support

This office is the central point for the city’s technology strategy, overseeing data governance and the ‘311’ constituent service platform integration. While much of their work is internal or digital, the department engages with the public through hackathons, digital equity workshops, and open data initiatives. Residents can contact DoIT for issues related to cable franchising or to report cybersecurity concerns involving city platforms. The department operates during standard city hall business hours. 📶🏙️

Connectivity: Expanding broadband access and Wicked Free Wi-Fi.
Security: Protecting city data and resident privacy.
Digital Equity: Programs to close the digital divide in Boston neighborhoods.