Citizen Information Service – Boston, MA

Citizen Information Service: Your Gateway to State Government

The Citizen Information Service (CIS) is a division of the Secretary of the Commonwealth’s office, located at 1 Ashburton Place in Boston. Functioning as the primary information and referral agency for the Massachusetts state government, CIS is dedicated to making government accessible to all. Since its inception, it has served as a bridge between the public and the complex web of state agencies, helping residents find the specific programs, services, or officials they need.

Information and Referral

CIS operates a toll-free hotline and an email service where knowledgeable staff answer questions on a wide range of topics. Whether a resident is looking for contact information for their state legislator, trying to understand how to apply for unemployment benefits, or seeking details about state holidays, the CIS team provides accurate and timely answers. They maintain a comprehensive database of state officials, agencies, and municipalities.

Publications and Historical Data

The office is a treasure trove for researchers and civic-minded citizens. Key resources include:

• Citizens’ Guide to State Services: A published directory helping users navigate state bureaucracy.
• Historical Data: Information on the incorporation dates of Massachusetts cities and towns, population statistics, and historical names of communities.
• Ballot Questions: Providing non-partisan information about statewide ballot measures during election cycles.

Genealogical and Local Resources

For those interested in family history or local governance, CIS offers specialized assistance. They provide information on where to find vital records (birth, marriage, death certificates) and maintain lists of veteran’s agents, animal control officers, and local historical commissions. The office also distributes the official Massachusetts Highway Map and other tourism-related materials.

Location and Security

The Citizen Information Service is situated on the 16th Floor (Room 1611) of the McCormack Building. This building is a central hub for state government and enforces strict security protocols. Visitors must show valid identification and pass through security screening (metal detectors and bag checks) in the lobby. The office is open to the public during weekdays, offering a welcoming environment for face-to-face assistance.