Department of Industrial Accidents – Boston, MA

Department of Industrial Accidents (DIA)

The Department of Industrial Accidents (DIA) is the agency within the Executive Office of Labor and Workforce Development responsible for administering the Commonwealth’s workers’ compensation system. Located at the Lafayette City Center in Boston, the DIA acts as a neutral court system to resolve disputes between injured workers, employers, and insurers. Their primary mission is to ensure that workers who are injured on the job receive the medical treatment and compensation they are entitled to under the law, while also ensuring employers and insurers are treated fairly.

Dispute Resolution Services

• Conciliation: The first stage of the dispute process, where an informal meeting is held to attempt to resolve the claim voluntarily.
• Conference: If conciliation fails, the case moves to a conference before an Administrative Judge who issues a temporary order.
• Hearing: A formal proceeding with evidence and witness testimony, resulting in a formal decision.
• Reviewing Board: An appellate body within the DIA that hears appeals of Hearing decisions.

Safety and Education

Beyond judicial duties, the DIA manages the Office of Safety, which awards grants to organizations for workplace safety training and education to prevent accidents before they happen. They also manage the Workers’ Compensation Trust Fund.

Visiting the Boston Office

The Boston headquarters is located at 2 Avenue de Lafayette. Visitors must pass through security screening upon entering the facility. It is recommended to bring a photo ID and all relevant case documents. While some filings can be done online via the DIA CMS system, in-person hearings and conciliations are a core function of this location.