Human Resources Division – Boston, MA

Massachusetts Human Resources Division (HRD)

State Workforce Management

The Human Resources Division (HRD) of the Commonwealth of Massachusetts, located at 100 Cambridge Street in Boston, acts as the central personnel department for the state’s executive branch. Functioning under the Executive Office for Administration and Finance, HRD is responsible for attracting, developing, and retaining a diverse and high-performing workforce. The division sets standards and policies that govern employment for thousands of state employees, ensuring compliance with merit-based hiring principles and workplace regulations. It is the primary body responsible for negotiating collective bargaining agreements with state employee unions.

Civil Service and Exams

One of HRD’s most critical public-facing functions is the administration of the Civil Service system. The division organizes and oversees examinations for public safety positions, including police officers and firefighters, as well as various promotional exams for state and municipal service. These exams are essential for individuals seeking careers in public safety and ensuring a fair, competitive hiring process. The division also manages lists of eligible candidates and audits hiring practices to maintain the integrity of the civil service system.

Employee Benefits and Policy

Beyond hiring, HRD manages the Commonwealth’s employee benefits programs, including workers’ compensation for state employees. They provide guidance on leave policies, professional development training, and diversity and inclusion initiatives. The agency works to create a safe and productive work environment across all state departments. Their office at 100 Cambridge Street also houses the Workers’ Compensation Unit and facilitates the Commonwealth’s self-insurance program.

• Role: Central personnel agency for Massachusetts.
• Services: Civil Service exams, hiring policy, benefits admin.
• Labor Relations: Collective bargaining and union contracts.

Individuals visiting the HRD often do so for inquiries regarding civil service exam scores, eligibility lists, or specific employment benefits. The division leverages modern digital tools to allow applicants to register for exams and check their status online.