Massachusetts State Retirement Board – Boston, MA

Massachusetts State Retirement Board

Administration of MSERS

The Massachusetts State Retirement Board (MSRB) is the state agency responsible for administering the Massachusetts State Employees' Retirement System (MSERS). This defined benefit plan serves eligible employees of the Commonwealth, as well as employees of certain independent agencies and authorities. The Board's primary mission is to manage the retirement accounts for tens of thousands of active members and to disburse monthly pension benefits to retirees and survivors. Operating under the Treasurer and Receiver General, the MSRB ensures that members receive their statutorily mandated benefits efficiently and accurately.

Member Services and Counseling

The MSRB provides critical services to state employees throughout their careers and into retirement. Key services include processing Service Buybacks for prior non-membership service, calculating retirement estimates, and managing disability retirement applications. The office offers Retirement Counseling sessions to help members understand their options, including the different payout options (Option A, B, or C). They also handle survivor benefits, ensuring that beneficiaries are supported in the event of a member's death. The Board actively communicates with members through newsletters and seminars to keep them informed about policy changes.

Office Access and Logistics

The Boston office is located at One Winter Place (often accessed via Winter Street), situated in the bustling Downtown Crossing district. This central location allows for easy access by public transportation. Members visiting the office for counseling or document drop-off are encouraged to make an appointment to ensure staff availability. The facility operates with standard business security; visitors should be prepared to show identification. The MSRB also maintains a regional office in Springfield to serve members in the western part of the state.

Digital Resources

To modernize service delivery, the MSRB utilizes the payinfo system and other digital tools allowing retirees to view their payment history and tax documents online. Active members can access forms for beneficiary selection and address changes via the website. The Board strictly adheres to schedules for direct deposit issuance, ensuring financial reliability for the Commonwealth's retirees.