Office of the Attorney General – Boston, MA

The People’s Lawyer

The Office of the Attorney General is the chief legal counsel and law enforcement agency for the Commonwealth of Massachusetts. Led by the Attorney General, this office is dedicated to advocating for the rights of residents, combating fraud and corruption, and enforcing state laws. It serves as a vital resource for the public, offering protection against unfair business practices, discrimination, and environmental violations ⚖️.

Consumer Protection and Advocacy

One of the most direct ways the office serves the public is through the Consumer Advocacy and Response Division (CARD). This division mediates complaints between consumers and businesses, tackling issues such as defective products, car sales disputes, and debt collection harassment. The office also maintains a hotline to assist with these matters. Additionally, the Fair Labor Division enforces wage and hour laws to ensure workers are treated fairly 👷.

Civil Rights and Public Safety

The Attorney General’s Office plays a crucial role in protecting civil rights, investigating hate crimes, and ensuring equal opportunity for all residents. The Criminal Bureau prosecutes diverse cases ranging from white-collar financial crimes to human trafficking and cybercrime. Furthermore, the Non-Profit Organizations/Public Charities Division oversees the thousands of charities operating within the state to ensure transparency and compliance.

Visiting the Office

The main office is located on the 20th floor of the John W. McCormack Building at One Ashburton Place. As a key government facility, strict security measures are in place, including metal detectors and mandatory identification checks for all visitors. While the office is open to the public, many services, particularly filing complaints, are most effectively handled through their robust online portals or dedicated hotlines 📞.