Worcester Water Department – Worcester, MA

About Worcester Water Department

The Worcester Water Department, a division of the Department of Public Works (DPW), is responsible for providing high-quality drinking water to the residents and businesses of Worcester. The department manages the city’s complex water supply system, which includes reservoirs, treatment facilities, and hundreds of miles of water mains. In addition to water delivery, the department oversees the sewer and stormwater systems, ensuring environmental compliance and public health safety.

Water Supply and Quality

Worcester’s water is sourced from a network of reservoirs, including the Lynde Brook and Holden reservoir systems. The water undergoes rigorous treatment, including filtration and disinfection, to meet or exceed all state and federal Safe Drinking Water Act standards. The department continuously monitors water quality to detect and address any potential issues immediately.

Customer Services

The Water Operations Center at 18 East Worcester Street handles the technical and maintenance aspects of the utility. Key services include:

• Emergency Response: Crews are available to repair water main breaks, clear sewer backups, and address hydrant leaks.
• Metering: Installation and maintenance of water meters to ensure accurate billing for consumption.
• Service Connections: Managing new water and sewer connections for residential and commercial properties.

Billing and Payments

While operations are based on East Worcester Street, bill payments are primarily handled through the City Treasurer’s office. Residents can pay bills online via the city’s portal, by mail, or in person at City Hall. For billing disputes or questions about high usage, the customer service team provides support and can arrange for meter inspections if necessary.