City of Worcester Emergency Communications Center – Worcester, MA

Emergency Communications Center

911 Dispatch Operations

The City of Worcester Emergency Communications Center serves as the critical nerve center for public safety in Worcester and the neighboring Town of Leicester. This facility operates as the primary Public Safety Answering Point (PSAP), receiving and processing all 911 emergency calls for police, fire, and medical assistance. Staffed 24 hours a day, 365 days a year, the center ensures rapid deployment of first responders.

Specialized Services

• Dispatch Coordination: seamlessly integrates police, fire, and EMS communications.
• Emergency Operations Center (EOC): houses the city’s command center for disaster management and major events.
• Accessibility Support: manages Disability Indicator Forms to alert responders of specific needs at residential addresses.

The facility is a secure, restricted-access building designed to maintain continuous operations during all hazards.