Capital Region Water – Harrisburg, PA

Managing Our Water Resources

Authority Overview

Capital Region Water (CRW) is the municipal authority responsible for the management and stewardship of the water, wastewater, and stormwater systems for the City of Harrisburg and surrounding municipalities. Headquartered on North Front Street, this public utility agency ensures that residents and businesses have access to safe, high-quality drinking water sourced primarily from the DeHart Dam and the Susquehanna River. CRW is dedicated to infrastructure improvement, environmental compliance, and community health, operating independently to maintain the essential water cycle services for the capital region.

Services and Operations

• Drinking Water: Treatment and distribution of potable water to over 20,000 accounts.
• Wastewater Treatment: Operating the Advanced Wastewater Treatment Facility to process sewage and protect the river.
• Stormwater Management: Maintaining green and gray infrastructure to reduce runoff and pollution.
• Customer Service: Billing support, account management, and assistance with water affordability programs.
• Emergency Response: Addressing water main breaks and service interruptions 24/7.

Customer Service Center

The Customer Service Center is located at 3003 North Front Street. Residents can visit this location during business hours to pay bills, set up payment plans, or discuss service issues. The facility provides a walk-in lobby with customer service representatives. Capital Region Water encourages the use of their online portal for routine payments, but the physical office remains a vital resource for resolving complex account issues or for customers preferring in-person transactions.