PA Office of Income Maintenance – Harrisburg, PA

Dauphin County Assistance Office

Department of Human Services

The PA Office of Income Maintenance, operating locally as the Dauphin County Assistance Office (CAO), is the primary agency responsible for determining eligibility and administering social safety net programs for residents of Harrisburg and Dauphin County. Operated under the Pennsylvania Department of Human Services (DHS), this facility serves as a vital resource for individuals and families facing financial hardship, food insecurity, or lack of healthcare coverage. The office is located on Jefferson Street in Uptown Harrisburg, providing a centralized location where caseworkers assess applications and manage ongoing benefits for thousands of constituents. The agency operates under strict federal and state guidelines to ensure aid is distributed fairly and accurately.

SNAP and Nutritional Assistance

One of the most utilized services at this location is the Supplemental Nutrition Assistance Program (SNAP), formerly known as food stamps. The CAO processes applications to help low-income households purchase nutritious food. Staff members evaluate household income, expenses, and size to determine benefit levels. In addition to SNAP, the office manages the Temporary Assistance for Needy Families (TANF) program, which provides cash assistance to families with children who have limited resources, often coupled with employment and training requirements to promote self-sufficiency.

Healthcare and Heating Aid

The Dauphin County CAO is the entry point for Medical Assistance (Medicaid) and the Children’s Health Insurance Program (CHIP). These programs ensure that eligible children, pregnant women, seniors, and people with disabilities have access to necessary medical care. Seasonally, the office becomes a hub for the Low Income Home Energy Assistance Program (LIHEAP), which helps families pay their heating bills during the winter months to prevent service terminations. Applications for these programs can be submitted in person, by mail, or through the COMPASS online portal, which the office strongly promotes to reduce wait times.

Access and Procedures

The facility on Jefferson Street is designed to handle a high volume of visitors. Upon arrival, clients must go through security screening and present valid identification. The office utilizes a ticketing system for walk-in clients wishing to speak with a caseworker. Due to heavy demand, the agency encourages the use of the ‘MyCOMPASS PA’ mobile app for uploading documents and checking case status. Interpretation services are available for non-English speakers to ensure equitable access to all benefits.