EZDriveMA Customer Service Center – Boston, MA

About EZDriveMA East Boston

The EZDriveMA Customer Service Center in East Boston is a vital resource for Massachusetts motorists, located within the Sumner Tunnel Administration Building. Operated by the Massachusetts Department of Transportation (MassDOT), this facility provides in-person assistance for the state’s all-electronic tolling system. It serves as a convenient stop for residents of East Boston, Winthrop, and the North Shore who need to manage their toll accounts without mailing in forms or waiting on the phone.

Services Offered

The East Boston service center allows customers to handle a variety of toll-related needs immediately:

• E-ZPass MA Transponders: Drivers can open new accounts and pick up transponders on the spot.
• Account Management: Staff can assist with updating payment information, vehicle details, and account replenishment.
• Bill Payments: The center accepts payments for Pay By Plate MA invoices and toll violations.
• Transponder Return: Customers can return old or malfunctioning transponders directly to the agency.

Location and Accessibility

Situated at 145 Havre Street, the center is located near Logan Airport and the tunnel entrances. Unlike many downtown government offices, this location offers free customer parking in a designated lot, making it highly accessible for vehicle owners. It is also accessible via the MBTA Blue Line (Maverick Station is nearby).

Important Information

Visitors should bring their vehicle registration and a valid form of payment. If opening a new account, a credit or debit card is typically required for the initial balance. The center operates on specific weekdays, so checking the hours before visiting is recommended.