HRA Benefits Access Center Lower Manhattan - New York, NY

HRA Benefits Access Center - Lower Manhattan

Center Services

The HRA Benefits Access Center Lower Manhattan (formerly known as the Union Square Center) is a vital facility operated by the NYC Human Resources Administration (HRA) Department of Social Services. Located near Union Square at 109 East 16th Street, this center assists New Yorkers in applying for and maintaining essential social safety net benefits. The primary programs administered here include:

• SNAP (Food Stamps): The Supplemental Nutrition Assistance Program provides food assistance for income-qualified individuals and families.
• Cash Assistance: Temporary financial support for those in need, often coupled with employment services.
• Emergency Grants: One-shot deals to help with eviction prevention, utility shut-offs, or other urgent financial crises.

Access and Application

While this physical location is open for walk-in services, the HRA strongly encourages clients to use the ACCESS HRA mobile app or website for faster service. Through the online portal, clients can upload documents, recertify their benefits, and check case status without waiting in line. For those who must visit in person (e.g., for immediate emergency needs or if they lack internet access), the center provides self-service kiosks and staff assistance. The facility is equipped to handle on-site interviews and document scanning.

Facility Features

The Lower Manhattan center is designed to be accessible to the diverse population of the borough. It features a ”Children's Corner” to assist parents visiting with small children, although supervision may be limited. Interpretation services are available for non-English speakers. Visitors should be prepared to pass through security screening upon entry and should bring all relevant documentation (ID, proof of income, rent receipts) to expedite their visit.