Office of Child Support Services (Manhattan Borough Office) - New York, NY

Manhattan OCSS Borough Office Overview

The Manhattan Borough Office of the NYC Office of Child Support Services (OCSS) is located at 115 Chrystie Street. Operating under the Human Resources Administration (HRA), this facility serves custodial parents in Manhattan and Staten Island who need assistance with child support matters. The office focuses on the administrative intake and case management necessary to ensure children receive the financial support they are entitled to from noncustodial parents.

Services Provided

This location primarily conducts intake interviews for parents applying for child support services, including those receiving Cash Assistance who are required to cooperate with the agency. Staff assist with the process of locating absent parents, establishing legal paternity (through voluntary acknowledgment or court referral), and preparing petitions to establish support orders. While the actual support hearings take place in Family Court, this office is the entry point for administrative processing and enforcement actions.

• Case Intake: Interviews and application processing for new cases.
• Parent Location: Assistance in finding noncustodial parents for service of process.
• Enforcement Queries: Information on actions to collect unpaid support (arrears).

Important Visit Information

Visitors to the Chrystie Street office should bring valid photo identification and any relevant documents, such as birth certificates, marriage licenses, or existing court orders. While walk-ins are generally accepted for intake, scheduling an appointment is highly recommended to reduce wait times. For making direct payments or complex enforcement disputes, clients are often referred to the main Customer Service Walk-In Center on West Broadway or advised to use online tools. 👨‍👩‍👧‍👦⚖️📄🏙️🏢👮‍♂️🍼