Philadelphia Risk Management – Philadelphia, PA

Office of Risk Management

Mission and Overview

The Philadelphia Office of Risk Management, a division of the Office of the Director of Finance, is tasked with protecting the City’s financial and human resources. Established in its current form in 1993, the office analyzes insurance needs, manages claims asserted against the City, and oversees workers’ compensation for city employees. Its primary mission is to reduce the frequency and severity of accidents and injuries, ensuring a safe environment for both the municipal workforce and the public. The office plays a vital role in safeguarding the city’s budget by minimizing liability and managing risk exposure efficiently 📉.

Claims and Insurance Services

One of the most public-facing functions of this office is the Claims Unit, located on the 14th Floor. This unit investigates and resolves claims for personal injury (such as slip and falls) and property damage (such as vehicle accidents involving city fleet) filed against the City of Philadelphia. To initiate a claim, citizens must submit a General Claim Form with supporting documentation within six months of the incident. The office also includes an Insurance and Contracts Unit, which ensures that vendors and contractors working for the city maintain adequate insurance coverage. Additionally, the Safety and Loss Prevention Unit works proactively to identify hazards in city facilities and operations 📝.

Visit Information

The Office of Risk Management is housed in the One Parkway Building at 1515 Arch Street. Visitors, including those dropping off claim forms or attending meetings, must pass through security screening in the lobby and present a valid government-issued photo ID. While the Claims Unit accepts forms by mail or in person, many inquiries can be handled over the phone. The building is centrally located in Center City, easily accessible via Suburban Station and multiple bus routes 🏢.