Philadelphia Water Revenue Bureau

About the Philadelphia Water Revenue Bureau

The Philadelphia Water Revenue Bureau (WRB) is the administrative division responsible for the billing and collection of water and sewer charges for the City of Philadelphia. Operating under the Department of Revenue, the WRB ensures the financial sustainability of the Philadelphia Water Department (PWD) by managing customer accounts, processing payments, and overseeing assistance programs. 💧 Located on the Concourse Level of the Municipal Services Building (MSB), this office is the primary destination for residents who need to resolve complex billing issues, dispute charges, or set up payment arrangements in person. It is important to note that while the WRB handles the financial side, technical water issues (like leaks or quality) are handled by the PWD.

Services and Assistance Programs

The WRB offers a comprehensive range of services to help customers manage their utility bills. Key functions include:

• Bill Payment and Disputes: The bureau accepts payments and adjudicates billing disputes. Customers can request hearings if they believe their bill is incorrect.
• Assistance Programs: The office processes applications for the Tiered Assistance Program (TAP), which provides income-based water bills, as well as the Senior Citizen Discount.
• Payment Agreements: Residents facing financial hardship can enter into payment plans to avoid shut-offs and manage arrears.

Security and Visit Information

Because the WRB is located within the Municipal Services Building, all visitors must undergo strict security screening. 👮‍♂️ Valid photo identification is required for entry. Visitors must pass through metal detectors and have their bags x-rayed. Weapons of any kind, pepper spray, and sharp objects are strictly prohibited. 📵 Lines can be long, especially during the beginning of the month, so it is recommended to bring all necessary documentation (proof of income, residency, and ID) to ensure your visit is productive.