Burlington Water Resources Division – Burlington, VT

Burlington Water Resources Division

Ensuring Water Quality and Environmental Stewardship

The Burlington Water Resources Division is dedicated to providing clean, safe drinking water while effectively managing wastewater and stormwater to protect Lake Champlain. Located at the edge of the waterfront on Penny Lane, this municipal facility oversees the entire water cycle for the city. The division operates a state-of-the-art water treatment plant that sources water directly from the lake, processing it to meet or exceed all federal and state safety standards before distribution to homes and businesses. Simultaneously, the department manages three wastewater treatment plants and a comprehensive stormwater collection system, working tirelessly to prevent pollution and maintain the ecological health of Vermont’s most treasured natural resource.

Customer Service and Operations

In addition to its technical operations, the Water Resources Division serves as the primary point of contact for utility billing and metering services. Residents can contact the office for assistance with setting up new service, understanding their water bills, or reporting issues such as low pressure or suspected leaks. The division also coordinates essential maintenance activities, including annual hydrant flushing and pipe repairs. While the administrative office is staffed during business hours, the building is typically locked to the public, requiring visitors to call or email in advance to schedule an appointment. Detailed water quality reports and real-time updates on infrastructure projects are regularly made available to ensure transparency and community awareness.