State of Vermont Information Operator – Montpelier, VT

State of Vermont Information Operator

The State of Vermont Information Operator serves as the central switchboard and primary point of contact for the state government. Located within the Pavilion Office Building at 109 State Street, this service connects citizens, businesses, and visitors with the appropriate state agencies, departments, and employees. By dialing the main state information line, callers receive assistance in navigating the complex network of government services available in Montpelier and throughout Vermont.

Key Functions

• Directory Assistance: Helping callers locate phone numbers and contact information for specific state employees or offices.
• Call Routing: Directing inquiries to the correct department, whether for tax questions, vehicle registration, or social services.
• General Information: Providing basic details about state office hours, locations, and holiday closures.
• Emergency Connection: Facilitating rapid connection to relevant authorities during state-level emergencies or service disruptions.

Location Context

The operator service is housed in the Pavilion Building, a historic structure that also contains the Governor’s Office and the Vermont Historical Society Museum. While the operator service is telephonic, the building itself is a secure government facility. Visitors to the Pavilion must pass through security screening and present identification. The building is centrally located next to the State House and is fully accessible to the public.