Social Security Administration O’Neill Building – Boston, MA

Social Security Administration – Boston Office

The Social Security Administration (SSA) field office in Boston is located on the first floor of the Thomas P. O’Neill Jr. Federal Building at 10 Causeway Street. This federal agency provides essential services to the public regarding social security numbers, retirement, disability, and survivor benefits. Situated in the West End near North Station and TD Garden, this office serves as a primary point of contact for residents of Suffolk County seeking face-to-face assistance with their federal benefits.

Services Provided

This field office handles a wide range of administrative and beneficiary services, including:

• Social Security Numbers (SSN): Processing applications for original, replacement, or corrected SSN cards.
• Benefit Claims: assisting with filings for Retirement, Disability (SSDI), Supplemental Security Income (SSI), and Medicare benefits.
• Appeals and Updates: managing changes of address, direct deposit information, and processing appeals for denied claims.
• Proof of Income: Providing benefit verification letters for housing or loan purposes.

Security and Access

As a federal facility, security at the O’Neill Building is strict. Visitors must go through airport-style security screening, including metal detectors and x-ray machines for bags. Valid government-issued photo ID is required for entry. Electronic devices such as cameras may be restricted, though cell phones are generally allowed if silenced. It is highly recommended to utilize the SSA’s online services at ssa.gov or call the national toll-free number before visiting to potentially avoid long wait times.