Massachusetts Department of Developmental Services – Boston, MA

Department Mission and Overview

Supporting Independence

The Massachusetts Department of Developmental Services (DDS), headquartered at 1000 Washington Street in Boston’s South End, is the state agency dedicated to creating innovative and genuine opportunities for individuals with intellectual and developmental disabilities (ID/DD) to participate fully in their communities. Formerly known as the Department of Mental Retardation, the agency was renamed in 2009 to reflect a more respectful and modern approach to disability services. DDS serves adults and children, including those with Autism Spectrum Disorder (ASD), Prader-Willi Syndrome, and Smith-Magenis Syndrome. The department’s philosophy is rooted in self-determination, offering services that range from residential support and employment assistance to family counseling and respite care. By partnering with families, individuals, and service providers, DDS aims to empower its consumers to lead productive, satisfying, and dignified lives as valued members of the Commonwealth 🤝.

Core Programs and Divisions

DDS manages a vast network of services. The Turning 22 program is a critical transition service for young adults graduating from special education who are moving into the adult service system. For families, the Family Support Centers offer information, referrals, and funding for specific needs. The department also oversees Autism Support Centers across the state, which provide specialized resources for individuals with autism. DDS is responsible for the licensing and quality management of provider agencies that run group homes and day programs, ensuring that safety and care standards are rigorously met. The Office of Investigations works in conjunction with the Disabled Persons Protection Commission (DPPC) to address any allegations of abuse or neglect involving persons with disabilities.

• Adult Services: Employment supports, day habilitation, and community residential living options.
• Children’s Services: Family support, specialized home care, and the Autism Waiver Program.
• Quality Management: Licensure and certification of public and private provider agencies.
• Human Rights: Ensuring the protection of civil and human rights for all individuals served.
• Turning 22: Transition planning for youth aging out of school-based special education.

Office Access and Security

The DDS Central Office is located in a multi-tenant office building at 1000 Washington Street. This facility maintains a strict security protocol. All visitors must enter through the main lobby and present a valid photo ID (such as a driver’s license) to the security desk personnel. A visitor badge is issued and must be worn at all times while in the building. Visitors are typically directed to the specific floor or reception area for DDS. It is highly recommended to have an appointment before visiting the Central Office, as many staff members work in the field or remotely. For general inquiries, contacting the specific regional or area office closest to your residence is often more effective than visiting the headquarters.

Location and Transit

1000 Washington Street is situated in the vibrant “Ink Block” area of the South End. The location is well-served by public transportation. The Silver Line (SL4 and SL5) stops nearby at Herald Street, providing a direct link to South Station and Dudley Square. The Tufts Medical Center station on the Orange Line is approximately a 10-minute walk away. For those driving, paid parking is available in the adjacent garage (321 Harrison Avenue) and other commercial lots in the area, though rates are typical for downtown Boston. The building is fully ADA compliant, featuring accessible entrances, elevators, and restrooms to accommodate staff and visitors with mobility impairments.