Massachusetts Commission Against Discrimination – Worcester, MA

Enforcing Civil Rights and Equality

Protecting Citizens from Discrimination

The Massachusetts Commission Against Discrimination (MCAD) Worcester Area Office is a vital resource for enforcing the Commonwealth’s anti-discrimination laws (M.G.L. c. 151B). Located at 18 Chestnut Street, this state agency investigates complaints regarding discrimination in employment, housing, public accommodations, credit, and education. The commission serves as a neutral investigative body, determining if there is probable cause to believe that unlawful discrimination has occurred based on protected categories such as race, gender, disability, age, or sexual orientation. Residents of Central Massachusetts can visit this office to file complaints, seek information about their rights, or attend scheduled conciliations and investigative conferences.

• Complaint Filing: The core function of this office is to process formal complaints. While walk-ins may be assisted, intake services are primarily handled via scheduled appointments or online/phone intake to ensure efficiency.
• Investigation and Mediation: MCAD staff conduct impartial investigations into allegations. The office also facilitates mediation and conciliation to help parties reach mutually agreeable resolutions without prolonged litigation.
• Training and Outreach: The commission provides educational resources and training to employers, landlords, and the public to prevent discrimination and ensure compliance with state laws.

Office Access and Protocols

The Worcester office is situated in a professional building downtown. Visitors should be prepared for standard professional office protocols. Identification may be required upon entry to the building or the suite. Due to the sensitive nature of the cases handled, the office prioritizes confidentiality. It is strongly advised to call ahead or use the online portal to schedule an intake interview rather than appearing without an appointment, as intake slots fill quickly on a first-come, first-served basis.

Location and Transit

Located just a short walk from Main Street, the office is easily accessible via WRTA bus lines that service the downtown corridor. Paid parking is available in nearby garages and on-street metered spots. The location is wheelchair accessible to ensure all citizens can exercise their rights.