Worcester Police Technical Services Division – Worcester, MA

About the Technical Services Division

The Technical Services Division of the Worcester Police Department, located at Police Headquarters in Lincoln Square, serves as the primary administrative and records hub for the agency. Often referred to as the Records Bureau, this division is responsible for maintaining the integrity and accessibility of all police reports, arrest records, and crash data. It acts as the main interface for members of the public seeking documentation for insurance claims, court proceedings, or personal records. In addition to records management, this division handles the processing of firearms licenses (License to Carry and FID cards) and provides fingerprinting services for employment or background checks. The division operates with specific public window hours that differ from the 24/7 patrol operations, so visitors should plan accordingly.

Licensing and Records Services

Residents utilize the Technical Services Division for several critical administrative needs:

• Police Reports: Copies of incident and accident reports can be requested here. While many crash reports are now available online, specific investigative reports may require an in-person request or a formal public records request.
• Firearms Licensing: The division processes applications, conducts background checks, and issues licenses for firearms. This process typically requires an appointment and specific documentation.
• Fingerprinting: Civilian fingerprinting services are available during designated hours, usually requiring residents to bring their own fingerprint cards and a fee.

Security and Entry

Accessing the Technical Services Division requires entering the Worcester Police Headquarters.

• Security: Visitors must pass through a security checkpoint upon entering the lobby, which includes metal detectors.
• Prohibited Items: No weapons are allowed inside the station (unless authorizing a firearms turn-in), and bags may be subject to search.
• Parking: Limited visitor parking is available in the lot adjacent to the station, with additional street parking nearby.