Massachusetts Department of Revenue – Child Support Services – Worcester, MA

About Child Support Services in Worcester

The Massachusetts Department of Revenue (DOR) – Child Support Services (CSS) operates a regional office in downtown Worcester to assist families with the financial and medical support of children. This division is responsible for establishing parentage, enforcing child support orders, and collecting and distributing payments. The office serves custodial parents, non-custodial parents, and guardians, ensuring that children receive the resources they are legally entitled to. While many services are available online, this location provides in-person assistance for complex case issues.

Key Services

The Worcester office manages a variety of critical functions related to family support:

• Order Enforcement: Implementing measures to ensure compliance with court-ordered support, including income withholding and license suspension if necessary.
• Parentage Establishment: Assisting unmarried parents in establishing legal paternity, a necessary step for obtaining child support orders.
• Payment Processing: Managing the collection and disbursement of support payments to ensure they reach the appropriate family members efficiently.
• Order Modification: Reviewing existing support orders to determine if a change is warranted based on current financial circumstances.

Important Operational Details

Visitors should be aware that this is a government facility with specific security protocols. Walk-in hours are limited to specific days and times during the week. For routine payments, the office does not accept cash; payments should be made online, by phone, or via mail. It is highly recommended to bring a valid photo ID and any relevant court documents or case numbers to expedite service.