Massachusetts Department of Revenue Child Support Services – Boston, MA

Child Support Enforcement and Assistance

The Massachusetts Department of Revenue (DOR) Child Support Services Division (CSSD) operates a regional office at 100 Cambridge Street in Boston. This agency is dedicated to ensuring that children receive the financial support they are entitled to by enforcing child support orders and assisting parents in navigating the system. The division serves both parents who pay support and parents or caregivers who receive support, acting as a neutral intermediary to facilitate compliance with court mandates.

Key Services Provided

• Paternity Establishment: CSSD assists unmarried parents in legally establishing paternity through voluntary acknowledgments or genetic marker testing, a crucial step for obtaining support orders.
• Order Enforcement: The agency utilizes various tools to collect unpaid support, including income withholding, intercepting tax refunds, and suspending driver’s licenses for non-compliance.
• Order Modification: Staff can assist parents in requesting reviews of existing support orders if financial circumstances have changed significantly.
• Location Services: The division maintains resources to locate absent parents to establish paternity or enforce support obligations.

Access and Office Policies

While the office maintains standard business hours for phone support and internal operations, in-person assistance at the Boston location is typically limited to specific walk-in hours (usually Tuesday through Thursday, 10:00 a.m. to 3:00 p.m.). Visitors should verify current walk-in availability before traveling. As this is a government facility, security screening and valid identification are required for entry. The agency also offers a robust online portal for making payments and checking case status. 👨