Department of Unemployment Assistance – Boston, MA

Department of Unemployment Assistance (DUA)

Unemployment Insurance and Support

The Department of Unemployment Assistance (DUA), a division of the Executive Office of Labor and Workforce Development, operates its primary Boston walk-in center at the Charles F. Hurley Building. This state agency is responsible for administering the Unemployment Insurance (UI) program in Massachusetts, providing temporary financial assistance to eligible workers who have lost their jobs through no fault of their own. The DUA plays a critical role in the state’s economic safety net, helping to stabilize the workforce during periods of economic transition. The agency also oversees the collection of contributions from employers to fund the UI system.

Claimant Services

At the Boston walk-in center, DUA staff provide direct assistance to claimants navigating the unemployment system. Services include verifying identification, resolving complex claim issues that cannot be handled online or over the phone, and providing guidance on maintaining eligibility. It is important to note that while the DUA processes benefits, it also connects job seekers with the MassHire Department of Career Services. This partnership ensures that individuals receiving benefits are actively engaged in work search activities and have access to training, résumé building, and job placement resources.

Modernization and Access

The DUA has transitioned many of its services to the UI Online platform, allowing for 24/7 claim filing and management. However, the physical office remains a vital resource for those requiring in-person support, particularly for identity verification or language assistance. Visitors should be prepared for security screening upon entry to the Hurley Building. The department works strictly to prevent fraud and protect the integrity of the unemployment insurance trust fund.

• Core Service: Unemployment Insurance administration.
• Job Support: Connection to MassHire Career Centers.
• Funding: Employer contribution collection.

By providing a bridge between employment opportunities, the DUA supports the financial well-being of Massachusetts families and the stability of the Commonwealth’s labor market.