NH Department of Health and Human Services – Concord, NH

NH Department of Health and Human Services – Concord District Office

The NH Department of Health and Human Services (DHHS), specifically the Concord District Office located at Terrill Park Drive, serves as a critical access point for residents of Concord and the surrounding Merrimack County area to obtain essential state-administered assistance. As the largest agency in the New Hampshire state government, DHHS is responsible for the health, safety, and well-being of the state’s citizens. The Concord District Office functions as a frontline resource where individuals and families can apply for, manage, and inquire about a wide array of benefits and social service programs designed to support those facing economic hardship, disability, or health challenges.

Key Programs and Services

The Concord District Office administers several vital programs under the Division of Economic and Housing Stability and the Division of Family Assistance. These programs are designed to provide a safety net for vulnerable populations:

• Supplemental Nutrition Assistance Program (SNAP): Formerly known as food stamps, this program provides nutrition benefits to supplement the food budget of needy families so they can purchase healthy food and move towards self-sufficiency. Eligibility is based on income, resources, and household size.
• Medicaid and Granite Advantage: This program provides free or low-cost health coverage to eligible needy persons, including low-income adults, children, pregnant women, elderly adults, and people with disabilities. The district office assists with applications for various Medicaid categories, including Granite Advantage Health Care Program.
• Temporary Assistance for Needy Families (TANF): This program provides temporary cash assistance to low-income families with children while they strive to become self-sufficient. It is often linked with the NH Employment Program (NHEP) to help participants find work.
• Aid to the Permanently and Totally Disabled (APTD): A cash assistance program for low-income individuals aged 18 through 64 who have a permanent physical or mental impairment that prevents them from working.
• Old Age Assistance (OAA): Financial assistance for low-income individuals aged 65 or older. This often supplements Social Security benefits to ensure seniors can meet basic living expenses.
• Child Care Scholarship: This program helps low-to-moderate income families pay for child care so parents can work, attend training, or look for a job.
• Emergency Assistance: In certain crisis situations, the department may provide emergency help to obtain or retain safe housing or utilities, preventing homelessness.

Application and Case Management

Residents of Concord can access these services through multiple channels. The NH EASY (Electronic Application System) portal is the primary online tool, allowing users to apply for benefits, upload documents, and check the status of their cases from home. However, the Concord District Office at 40 Terrill Park Drive remains a vital physical location for those who prefer in-person assistance, need to use a lobby computer/scanner, or have complex cases requiring face-to-face interaction with a Family Services Specialist (FSS). The office creates a bridge between the complex bureaucratic requirements of federal/state aid and the immediate needs of the community.

Child Support and Family Services

Beyond financial and medical aid, the district office often serves as a connection point for Child Support Services (CSS). While some functions are centralized, the department helps parents establish paternity, locate absent parents, and establish or enforce child support orders to ensure children receive the financial support they deserve. Additionally, the office works in tandem with the Division for Children, Youth and Families (DCYF) to protect children from neglect and abuse, although reports of abuse are typically handled through a central intake line.

Accessibility and Inclusion

The NH DHHS Concord District Office is committed to serving all populations, including those with disabilities and limited English proficiency. The facility is wheelchair accessible and offers interpretation services for non-English speakers. The department emphasizes dignity and respect in the administration of benefits, recognizing that many clients are navigating difficult life transitions. The location at Terrill Park Drive is situated in a commercial/industrial park setting, providing a discreet and professional environment for clients.

Location and Transit Access

Located off Old Turnpike Road, the office is accessible via personal vehicle with ample parking available. For those relying on public transportation, Concord Area Transit (CAT) provides service to the area. Clients should utilize the Crosstown Route or contact CAT for specific drop-off requests at the Terrill Park stop, ensuring that transportation barriers do not prevent access to essential human services.

Important Considerations

When visiting the office, clients are encouraged to bring necessary documentation to expedite their applications. This typically includes proof of identity (Driver’s License, ID), proof of residency (lease, utility bill), proof of income (pay stubs, tax returns), and information regarding assets (bank statements). Due to high demand, appointments are recommended for complex issues, though walk-ins are generally accepted during business hours for document drop-off or quick inquiries. The office enforces security protocols to ensure the safety of both staff and visitors.