Mercer County Division of Consumer Affairs

Overview

The Mercer County Division of Consumer Affairs is a local government agency dedicated to protecting the rights of consumers and ensuring fair business practices within Mercer County. Operating under the Department of Public Safety, this office investigates allegations of consumer fraud, deceptive business practices, and violations of the New Jersey Consumer Fraud Act. Located in the Mercer County Administration Building on South Broad Street in Trenton, the division serves as a neutral mediator in disputes between consumers and merchants. The goal is to achieve amicable resolutions, such as refunds or contract cancellations, without the need for costly litigation. The office also educates the public on common scams, identity theft prevention, and smart shopping strategies.

Weights and Measures

A critical statutory function of this division is the enforcement of Weights and Measures laws. Inspectors from this office routinely test and certify commercial weighing and measuring devices throughout the county to ensure accuracy. This includes gasoline pumps at service stations, scales at grocery stores and delis, and oil delivery trucks. Devices that pass inspection receive a seal of approval, while those that fail are taken out of service until repaired. This oversight protects both consumers from being overcharged and businesses from giving away product due to faulty equipment.

Dispute Resolution Process

When a resident files a formal complaint, the Division assigns an investigator to review the facts. The process typically involves voluntary mediation where the investigator acts as a liaison between the complaining party and the business. While the Division does not serve as legal counsel for individuals and cannot force a settlement in all cases, their involvement often prompts businesses to address legitimate grievances. If a pattern of fraud is detected or a business refuses to comply with the law, the matter may be referred to the State Attorney General or municipal prosecutors for legal action.

Office Access

The Division is housed within the Mercer County Administration Building. Visitors should be prepared for standard government building security, including metal detectors and bag checks. While many inquiries can be handled over the phone or via email, residents can visit the office to file complaints in person. The location is accessible via public transportation, with bus stops located directly on South Broad Street. The facility also provides resources and complaint forms in multiple languages to serve the diverse population of Trenton and the surrounding county.