NJ Department of Human Services – Office of Public Affairs

Office of Public Affairs

The Office of Public Affairs serves as the primary communications and media relations division for the New Jersey Department of Human Services (DHS). Located at the department’s headquarters on South Warren Street in Trenton, this office is responsible for disseminating information regarding the state’s largest agency, which serves approximately one in five New Jersey residents. The Office of Public Affairs manages all interactions with the press, issues official statements, and coordinates public awareness campaigns for vital social service programs such as NJ FamilyCare (Medicaid), NJ SNAP (food assistance), and mental health support services. It plays a critical role in ensuring transparency and keeping the public informed about changes in policy, available resources, and departmental initiatives.

Media Relations and Communications

This office is the central point of contact for journalists and media organizations seeking information about the Department of Human Services. Staff members draft and distribute press releases, organize press conferences, and respond to media inquiries regarding the department’s eight operational divisions. They also manage the department’s digital presence, including its official website and social media channels, to ensure that accurate and timely information reaches the public. The Office of Public Affairs works closely with the Commissioner and division leaders to articulate the department’s mission of supporting individuals and families with low incomes, people with disabilities, and seniors.

Public Records and Inquiries

In addition to media relations, the Office of Public Affairs often facilitates the response to public inquiries and oversees compliance with the Open Public Records Act (OPRA). While specific OPRA requests are processed through the department’s designated custodian, the Public Affairs team ensures that public documents, annual reports, and budget information are accessible. They help navigate the complex structure of the DHS, guiding constituents and stakeholders to the appropriate division for specific case management or service eligibility questions. The office acts as a bridge between the technical work of the agency and the general public, translating complex regulatory language into understandable information.

Location and Administration

The Office is housed within the Capital Place One building in downtown Trenton, a key administrative hub for New Jersey’s state government. As part of the executive branch’s operations, the office adheres to strict protocols regarding information release and privacy, particularly given the sensitive nature of health and social service data handled by the DHS. Visitors to the building are subject to security screening. The office operates during standard state business hours, supporting the department’s goal of maximizing independence and health for New Jersey’s most vulnerable populations.

• Media Contact: Handles all press inquiries and official statements.
• Public Information: Manages website content and social media.
• Campaign Management: Promotes awareness for SNAP, Medicaid, and addiction services.
• Transparency: Facilitates access to public reports and departmental data.