Philadelphia County Assistance Office - Headquarters - Philadelphia, PA

About Philadelphia County Assistance Office

The Philadelphia County Assistance Office (CAO) Headquarters is the central administrative hub for the Pennsylvania Department of Human Services (DHS) in Philadelphia. 🏛️ Located at 801 Market Street (connected to the Fashion District/The Gallery), this office oversees the administration of state and federal social safety net programs for city residents. While many services, such as applying for benefits or checking status, can be done online via the COMPASS system or the myCOMPASS PA mobile app, this physical location serves as a critical resource for those requiring in-person assistance, document drop-off, or case resolution.

Benefit Programs and Services

The CAO determines eligibility and manages benefits for hundreds of thousands of Philadelphians. Key programs include:

• SNAP (Food Stamps): The Supplemental Nutrition Assistance Program provides funds for purchasing food to low-income households.
• Medical Assistance (Medicaid): Health insurance coverage for eligible children, adults, seniors, and people with disabilities.
• TANF (Cash Assistance): Temporary Assistance for Needy Families offers financial support for dependent children and their parents.
• LIHEAP: Seasonal grants to help low-income families pay for home heating during the winter.

Security and Visit Policy

As a state government facility, the CAO maintains strict security protocols. 👮‍♂️ Visitors must enter through the designated office lobby (separate from the mall entrance) and undergo security screening, including metal detectors and bag inspections. Valid photo identification is required to access the upper floors. 📵 Long wait times are common, so it is highly recommended to bring all necessary verification documents (proof of income, residency, ID) to avoid repeated visits. Weapons, sharp objects, and pepper spray are strictly prohibited.