Mayor’s Office of Consumer Affairs and Licensing – Boston, MA

Mayor’s Office of Consumer Affairs and Licensing

The Mayor’s Office of Consumer Affairs and Licensing (MOCAL) is a vital municipal department located in Boston City Hall at 1 City Hall Square. This office serves a dual purpose: protecting the rights of consumers in Boston, Massachusetts, and regulating the city’s entertainment industry. Working in cooperation with the Massachusetts Attorney General’s Office, the division educates the public on consumer rights and provides mediation services to resolve disputes between customers and businesses. It acts as a neutral advocate to ensure fair dealings in the marketplace.

Consumer Protection Services

The office provides assistance and education on a wide range of consumer topics, helping residents navigate complex transactions and avoid scams. Key areas of focus include:

• Mediation: Offering voluntary mediation services to resolve complaints against businesses, whether they are located inside or outside of Boston, to avoid costly legal action.
• Automotive Issues: Educating consumers on their rights regarding used car purchases, leasing, and repairs (“Lemon Laws”).
• Shopping Rights: Providing information on refund policies, defective merchandise, and home improvement contracts.
• Entertainment Licensing: Issuing licenses for live entertainment, concerts, and special events within the city to ensure safety and compliance with noise ordinances.

Visiting City Hall

The office is located in Room 817 of Boston City Hall. Visitors to City Hall must pass through security screening at the entrance, including metal detectors and bag checks. The building is open to the public during standard business hours. The location is the heart of the Government Center complex, making it easily accessible via the Government Center (Green/Blue Lines) and Haymarket (Orange/Green Lines) MBTA stations. Public parking is scarce, but commercial garages are available nearby.