Office of Neighborhood Services – Boston, MA

Mayor’s Office of Neighborhood Services

Community Liaison and Support

The Mayor’s Office of Neighborhood Services (ONS) serves as the primary bridge between Boston residents and the city government. Located in City Hall, this department employs dedicated liaisons for each neighborhood who attend community meetings, facilitate the delivery of city services, and address local concerns ranging from sanitation to public safety. ONS is committed to ensuring that every neighborhood’s voice is heard by the administration. Residents can contact this office to request services, report problems like potholes or graffiti, and receive updates on city initiatives. 🏘️🗣️

Civic Engagement

ONS also coordinates civic engagement activities and plays a crucial role in emergency response coordination at the neighborhood level. By providing a direct channel for feedback and assistance, the office helps to improve the quality of life across all of Boston’s diverse communities. The office works closely with the 311 system to resolve non-emergency constituent issues efficiently. 🤝📢

• Liaisons: Designated staff members for every Boston neighborhood.
• Services: Assistance with street cleaning, lighting, and code enforcement.
• Contact: Direct access to city officials for resolving local issues.