Internal Revenue Service (IRS) Taxpayer Assistance Center – Boston, MA

IRS Taxpayer Assistance Center

The Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) in Boston, Massachusetts, provides in-person tax help to individuals who cannot resolve their issues online or over the phone. Located in the John F. Kennedy Federal Building at 15 Sudbury Street, this office serves as a critical resource for taxpayers needing face-to-face support. Unlike standard tax preparation offices, the TAC focuses on resolving account issues, verifying identity, and processing payments. Visits to this facility are strictly by appointment only, ensuring that taxpayers receive dedicated attention without long wait times.

Services Provided

The Boston TAC offers a range of essential tax-related services, including:

• Identity Verification: Reviewing documents for taxpayers who have received letters requiring identity confirmation.
• ITIN Services: Assisting with the application and renewal of Individual Taxpayer Identification Numbers (ITIN) for those not eligible for a Social Security Number.
• Payments: Accepting tax payments via check or money order (cash payments may require exact change and prior arrangement).
• Account Inquiries: Answering questions regarding tax notices, levies, and account adjustments.

Security and Visit Policies

As a federal facility, security at the JFK Federal Building is rigorous. All visitors must pass through airport-style security screening. Weapons of any kind are strictly prohibited. Visitors are required to present a valid government-issued photo ID (such as a driver’s license or passport) and their appointment confirmation. Mobile phones must be silenced during appointments. Public parking is not available at the federal building, but the location is highly accessible via the Haymarket and Government Center MBTA stations.