Executive Office of Elder Affairs – Boston, MA

Agency Purpose and Name Change

Promoting Independence for Older Adults

The Executive Office of Elder Affairs (EOEA), which is in the process of transitioning to the name Executive Office of Aging and Independence, is the lead agency in Massachusetts responsible for ensuring that the state’s 1.7 million older adults and their caregivers have the resources to live with dignity and independence. Located in the McCormack Building at 1 Ashburton Place, practically in the shadow of the State House, the agency oversees a comprehensive network of services. It works in partnership with 24 regional Aging Services Access Points (ASAPs) and over 300 municipal Councils on Aging to deliver care directly to communities. The agency’s scope is broad, covering everything from home care services that allow seniors to age in place, to the Statewide Nutrition Program (Meals on Wheels), and the certification of Assisted Living Residences. A core function of the office is managing the Protective Services program, which investigates and remediates reports of elder abuse, neglect, and financial exploitation 👵👴.

Key Programs and Support

The EOEA operates as a central hub for information and referral. One of its most vital public services is the MassOptions call center (800-243-4636), which connects elders and people with disabilities to long-term services and supports. The agency also administers the Family Caregiver Support Program, offering training and respite to those caring for aging loved ones. For those navigating health insurance, the SHINE (Serving the Health Insurance Needs of Everyone) program provides free counseling on Medicare and MassHealth options. The office is also responsible for the Ombudsman program, which advocates for the rights of residents in nursing homes and rest homes.

• Home Care Program: State-funded services to help eligible elders remain at home.
• Protective Services: 24/7 hotline for reporting elder abuse (1-800-922-2275).
• Nutrition Services: Overseeing community dining sites and home-delivered meals.
• SHINE Program: Free, unbiased health insurance counseling for seniors.
• Assisted Living: Certification and oversight of assisted living communities.

Visiting the McCormack Building

The Executive Office is situated on the 5th floor (Room 517) of the John W. McCormack Building. As a key government facility housing multiple state agencies, security is strictly enforced. All visitors must enter through the main lobby at One Ashburton Place and pass through metal detectors and X-ray screening for bags. A valid photo ID is required to check in at the security desk. Visitors are expected to dress appropriately for a business environment. While the office is open for administrative business, most direct services for seniors (like applying for home care) are handled by local ASAPs rather than at the central Boston headquarters. Therefore, it is highly advisable to call MassOptions or the main office before traveling to Ashburton Place to ensure your needs can be met on-site.

Accessibility and Transport

The McCormack Building is fully ADA compliant, featuring accessible entrances, elevators, and restrooms. Its location on Beacon Hill makes it easily accessible via public transit, which is recommended due to the lack of public parking. The closest subway stops are Park Street (Red/Green Lines) and Government Center (Blue/Green Lines), both a short walk away. The Bowdoin station (Blue Line) is also nearby. For those who must drive, paid parking is available at the Center Plaza Garage or the Boston Common Garage, though rates are high. The agency ensures that language is not a barrier to access, providing interpreter services and materials in multiple languages for the state’s diverse aging population.