Concord General Services – Concord, NH

Concord General Services Department

The Concord General Services Department functions as the city’s primary Public Works agency, dedicated to maintaining the infrastructure and quality of life for the capital city’s residents. Headquartered at the Combined Operations Maintenance Facility on North State Street, this department manages a wide array of essential municipal services, ranging from road maintenance to water purification. It serves as the operational hub for the city’s fleet and field crews.

Highway and Utilities Maintenance

The department is responsible for the upkeep of Concord’s physical assets. This includes the Highway Division, which handles paving, pothole repair, street sweeping, and winter snow removal operations. ❄️ Snow Policy: During winter storms, this team coordinates city-wide plowing and enforces winter parking bans. The Utilities Division ensures the safe distribution of drinking water and the efficient collection of wastewater, maintaining miles of underground piping throughout the community.

Trash and Recycling Services

General Services manages the city’s solid waste program, including the Pay-As-You-Throw (PAYT) trash collection system. They oversee curbside pickup schedules, recycling initiatives, and the sale of purple trash bags at local retailers. Residents can contact this office to report missed pickups, request new recycling bins, or get information about holiday collection schedules.

Public Properties and Facilities

Beyond streets and pipes, the department maintains public buildings, parks, and the Douglas N. Everett Arena. They ensure that city facilities are clean, safe, and operational. The administration office at this location also handles utility billing inquiries and customer service for water and sewer accounts.

• Water Services: Water meter reading, billing, and quality testing.
• Winter Operations: Plowing, salting, and snow removal from public ways.
• Waste Management: Curbside collection coordination and leaf pickup programs.