Internal Revenue Service (IRS) Taxpayer Assistance Center – Philadelphia, PA

IRS Taxpayer Assistance Center

The Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) in Philadelphia is located within the William J. Green Jr. Federal Building at 600 Arch Street. This office provides face-to-face assistance for taxpayers who have issues that cannot be resolved online or over the phone. It serves as a critical resource for identity verification, account adjustments, and procedural tax law inquiries, operating under the strict regulations of the U.S. Department of the Treasury.

Services and Support

This facility offers specific administrative services, including:

• Account Inquiries: Assistance with notices, levy releases, and payment arrangements.
• Identity Protection: Verification for Identity Protection PINs and resolution of identity theft issues.
• ITIN Services: Document verification for Individual Taxpayer Identification Number (ITIN) applications (W-7).
• Alien Clearance: Issuance of Sailing Permits for foreign nationals leaving the country.
• Payments: Acceptance of checks, money orders, and cash (exact change only).

Important Note: This office does NOT provide tax return preparation services. Taxpayers needing filing assistance should seek out Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) sites.

Appointment and Visit Policy

Service at this Taxpayer Assistance Center is by appointment only. Walk-ins are generally not accepted. Taxpayers must call 844-545-5640 to schedule a visit. On rare occasions, the IRS hosts special Saturday walk-in events, but these are announced specifically.

Security and Entry

As a federal facility, strict security measures are enforced. All visitors must pass through airport-style security screening, including metal detectors and x-ray bag checks. A valid government-issued photo ID is required for entry. Weapons, pepper spray, and sharp objects are strictly prohibited inside the building.