Social Security Administration – Burlington, VT

Federal Social Security Services in Burlington

Office Overview and Mission

The Social Security Administration (SSA) field office in Burlington is the primary point of contact for federal social safety net programs in Chittenden County. Located at 128 Lakeside Avenue, within the Innovation Center (formerly the majestic General Dynamics plant), this office serves a vital role in the community by administering retirement, disability, and survivor benefits. The SSA’s mission is to deliver financial protection to eligible individuals and their families, ensuring that the promise of Social Security is met with efficiency and compassion. The office is situated in the vibrant Lakeside district, near the shores of Lake Champlain.

Key Services Available

While many services are available online, the Burlington field office provides critical in-person assistance for complex issues:

• Social Security Numbers (SSN): This is the place to apply for a new or replacement Social Security card. Note that for most simple replacements, online options are encouraged, but in-person visits are necessary for name changes or first-time applicants.
• Retirement and Medicare: Staff can assist with applications for retirement benefits and enrollment in Medicare Parts A and B.
• Disability Benefits: The office processes initial applications for Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI), helping claimants navigate the documentation required for medical eligibility.
• Survivor Benefits: Compassionate assistance is provided to widows, widowers, and dependents claiming benefits after the loss of a loved one.

Visiting the Innovation Center

The office is located in Suite 107 on the first floor. Visitors should look for the SSA signage. As a federal facility, strict security screening is in place; all visitors must pass through metal detectors, and guards will inspect bags. Weapons are strictly prohibited. Parking is available for visitors in designated spots near the building entrance (often using the 1st or 2nd driveway before the underpass) and there is additional metered parking on Lakeside Avenue. The location is well-served by Green Mountain Transit buses. While walk-ins are accepted, appointments are strongly recommended to avoid long wait times, especially for SSN services.